How to Do Usability Evaluation

Introduction

As technology continues to advance and evolve, the pressure to innovate and create products and services that make users’ workflows easier and combine previously separate tasks increases. This puts even more emphasis on the usability of systems. According to ISO 9241, usability consists of three dimensions: efficiency, effectiveness, and satisfaction.

Interactive systems are often designed through a process that involves design, evaluation, and redesign. Usability evaluation is particularly important during two phases of this…